Business Name: Payroll Vault of Central Arkansas
Location: 950 Hogan Ln., Suite 2
Website: www.payrollvault.com and www.centralarkansaspayroll.com
Date opened: December 2012
Number of employees: 3
What type of business is it? Payroll Services
What specifically does your business do? We provide full payroll services for small to medium-sized businesses. We offer popular services/benefits like Direct Deposit, Vacation Accrual Tracking, and Online Portals for both the Employer and Employee to enter time and check paystubs from any mobile device. We also have a very popular Labor Law Poster program that ensures our customers are compliant.
Owner Name: Laura Hanlon
Why did you decide to open this business/location? There is a tremendous need for payroll services in Arkansas. Even more than that, there is a huge need to have excellent customer service with a personal one-to-one component with those services as well. We provide all of that to each and every one of our customers.
What is the best part about owning/operating this business? Knowing that we are helping small business owners save time, money, and stress by letting us do their payroll for them. Let them use their time at what they do best: building their company.
What has been the biggest surprise that has happened since opening this business? Realizing just how many small businesses we have just here in Conway. It’s amazing!
What is the best piece of advice you received before going into this business? Continue the same excellent customer service that we’ve been providing our Tax and Accounting customers for over 10 years.
What is the most important piece of advice you would give to someone starting out in business? Never slack on caring for your customers and always provide the best service possible.
What makes your business unique to Conway and Faulkner County? Because we are a smaller business, we are able to provide personal, one-on-one service with each and every one of our clients. The bigger companies that provide these same services lose that personal touch because they are so big. We do care about our customers and strive to give them the best possible service each and every day.