Conway Corporation was recognized for excellence in customer service when 15 of its customer service and cable installer professionals were awarded Customer Service Excellence Awards at the 2011 Mid-America Cable Show held last week in Branson, Mo.
In addition to the CSE Awards, Conway Corporation CEO Richard Arnold was inducted into the 2011 class of Pathfinders. Pathfinders was established in 1997 to recognized an elite group of cable industry professionals who actively participated for at least 20 years and made a significant impact on the industry during that time. Inductees must be nominated and endorsed by two Pathfinders to be considered for inclusion.
Installer Trainee Justin Kimbrow was recognized in the upgrade sales category. Senior Customer Service Specialists Phyllis Stubbs and Jane Harrison were recognized in the customer retention category. Both categories recognize representatives for their use of product knowledge to match services to customer interests.
Customer Care Team Leader Kelly Wirtz and Customer Care Specialists Sheila Fraser and Eleise Myers were recognized in the repair/service category. Installer Trainees Chris Franco and Justin Moore were also recognized. Awards are based on entrants’ concern for their customer’s individual needs and resolution of the situation to the customer’s satisfaction.
Service Technician Tommy Nolen and Customer Service Specialists Jacqueline Clemente and Emily Boyle received recognition in the sales category. Senior Customer Service Specialist Tammy Fuller and Customer Care Specialists Michelle Hatfield, Rachael Myers and Tanya Pearce were also recognized in the category. Awards are based on presentation of features and benefits including product knowledge.
The Mid-America Cable Show includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas.