AT&T data and telephone customers in a wide area, including Faulkner County, were without service Thursday for about four hours due to the cut of a fiber optic cable near Mayflower.
Anita Smith, from AT&T Media Relations, issued this statement.
"Earlier today, an AT&T cable was cut by a third-party doing construction, affecting wireless and wireline services for some area customers.
"AT&T technicians quickly worked to repair the cable, and service was restored to normal operations within a few hours. We encourage anyone planning to dig to dial 811 or visit arkonecall.com for a cable locate.
"We apologize for any inconvenience to our customers as a result of this morning’s issue," Smith said.
Customers in the following counties were impacted: Cleburne, Conway, Faulkner, Fulton, Izard, Pope, Searcy, White and Yell.
Customers whose wireless service was impacted were not able to make any calls, including 911 emergency calls. Those who were able to place calls (both wireless and wireline) could still call 911, but location information was impacted.
"This means that people calling 911 would have had to provide their address to the 911 operator," Smith said.