For the sixth year out of the past eight, financial-services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power and Associates 2012 Full Service Investor Satisfaction Study.
The study measures overall investor satisfaction with full service investment firms based on seven factors: investment advisor, investment performance, account information, account offerings, commissions and fees, website and problem resolution.
Edward Jones ranked highest in investor satisfaction by J.D. Power and Associates in 2010 and 2009, from 2005 through 2007, and in a tie in 2002, when the study began.
Edward Jones places its branch offices in the communities where its clients — long-term individual investors — live and work.
This practice, which enables its branch teams to provide personalized service to all clients, has helped the firm attain the highest score in the "Investment Advisor" category of the study.
Faulkner County brokers include Jason H. Braswell, Granger F. Davis, Donnie Dietz, Lisa A. Lovell, Chris Masters in Conway and Bo Whitaker in Greenbrier.
Edward Jones is headquartered in St. Louis, www.edwardjones.com, and its recruiting website is www.careers.edwardjones.com.