At least eight Centennial Bank customers have filed complaints with the Conway Police Department over unauthorized charges originating in Los Angeles, Calif.
According to CPD reports, the charges or withdrawals occurred between Aug. 22 and Aug. 24.
Several charges were for $503, $402, and $102.95. Charges totaled about $7,000.
One of the incident reports stated money was withdrawn from a bank on Venice Boulevard in Los Angeles, and other reports state the money came from ATM machines.
Centennial's public relations officer Eric King said he couldn't comment on how the customers in Conway were targeted, or if there were more customers affected.
"This is a third party incident, which is not bank related. A third party had a transaction situation develop. Even though this isn't bank related, we are making sure our customers are whole so they do not suffer any loss whatsoever," King said.
Market President David Druey said the bank has all measures in place to keep customers safe.
"We've had the same safety features in place as before, as many as we can. We are researching the matter and we have some information we believe is helpful," he said.
"I can't say how it may have occurred."
Druey also cited an ongoing investigation when asked how many or if there were other customers affected elsewhere.
The bank operates in Arkansas, Alabama and Florida.
Centennial Bank has about 20,000 customers in Conway.
King urged customers to always compare the transactions recorded by the bank with the transactions authorized by the account holder.
King said the best way to prevent unauthorized charges is to “be aware of your surroundings.”
Don’t release your personal identification number to anyone, he said, and never hand another person your debit or credit card to make a transaction for you.
Purchasing online is always a risk, King said.